Terms and Conditions

These terms and conditions apply to the Moroccan Arts site located at www.moroccan-arts.com, and all associated sites linked to www.moroccan-arts.com by Moroccan Arts. The website is the property of Moroccan Arts.

By using our website, you agree to these terms and conditions; if you do not agree, do not use our website.

Moroccan Arts reserves the right, at its sole discretion, to change, modify, add or remove portions of these terms and conditions, at any time. It is your responsibility to check these terms and conditions periodically for changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these terms and conditions.

Product information

All products for sale are described and presented as accurately as possible. However, Moroccan Arts cannot be held responsible for any errors or omissions which may occur in this presentation.

Considering the products are handmade, they may not be perfectly identical and thus present slight differences.
The photos illustrating products are non contractual and do not engage Moroccan Arts responsibility in any way.

Availability

The items displayed on the site are available until depletion of stocks. In the event of payment of an order for an item which is unavailable, Moroccan Arts offers the customer a credit note or refund within 15 days. Moroccan Arts shall send an email to any customer who has placed an order for an item which is unavailable.

Ordering

There are 2 different ways of placing an order:

Validating your order means you accept the present terms and conditions. The client interested by an article visible on the site moroccan-arts.com follows this process to place their order. After confirming the order and after having verified the characteristics of their order (color, amount, size, price, etc...), the client validates the choice of one or more selected products by a click.

Promotional codes

Promotional codes are only valid on the site moroccan-arts.com. Only one discount code may be used per order, except when stated otherwise in the description of the offer. In order to take advantage of discounts, users must enter the correct code in the space reserved for this purpose when they place their order on the site. If they fail to do so, Moroccan Arts will not cancel the order or take into account the promotion once the order has been processed.

Prices

The prices indicated on the website are in Pounds Sterling, US Dollars and in Euros but do not include delivery. The chosen possible delivery costs are indicated for the user during the delivery method selection and are invoiced at the end of the order in addition to the price of the products.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

The base prices are quoted in Pounds Sterling.

We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be canceled, even if it has been initially validated.

Delivery

Moroccan Arts does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God.
In the event where you do not receive your package in the indicated time frame, you are invited to report it to Moroccan Arts, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us. Please report any damage within 48 hours, We may require photographic evidence in order to process the claim.

Returns

The return can be made via the carrier of your choice. The client is responsible for any damage done during the shipping of the returned goods

Moroccan Arts gives you 10 days following the delivery date to return your goods. Please note that shipping fees are the client's responsibility, except if the product does not conform to the description of said product.
In the event of a return, Moroccan Arts offers the customer a credit note within 30 days.

Customs

When ordering goods from Moroccan Arts website, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Intellectual property

All content included on the website, such as text, graphics, logos, button icons, images and videos, is the exclusive property of Moroccan Arts.
You may not systematically extract and/or re-utilise parts of the contents of the website without Moroccan Arts' express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website.

Competitions

Competitions organized by Moroccan Arts are free to enter and proof of purchase is not required. Winners of competitions will be contacted by e-mail containing their prize in the form of a code for a discount. This is valid once throughout the site, excluding promotions and may not be combined with other special offers. Excluding special promotions, money-off vouchers are valid for six months.
Moroccan Arts never discloses participants' names and e-mail addresses. By providing their e-mail address, participants automatically agree to receive the newsletter of Moroccan Arts.
Moroccan Arts reserves the right to postpone or cancel the competition and cannot be held responsible for any problem which may arise during the operation. Taking part in the competition implies full agreement with these rules. The rules may be modified at any time by the organizer, in compliance with the expressed conditions. Fraud or attempted fraud for personal gain may lead to prosecution.

Last updated: April 7, 2012